Property Management

Liaising with landlords and occupiers on tenancy matters. We pride ourselves in always being available at the end of a phone. We have positive one to one relationships with all our tenants and respond to their needs as quickly and as efficiently as possible. Tenant meeting are held as required and are normally every six months.

Quarterly statements to landlords with information on rent collected and expenses for the quarter, distribution of funds to designated accounts and reconciliation of accounts. Tenants also receive quarterly invoicing and statements of expenditure.

We hold service charge accounts for each managed property and provide quarterly reporting to tenants and landlords. We conduct budget forecasting and manage the cash flow of the accounts to meet requirements. Accounts are reconciled quarterly by an independent accountant and audited annually.

We have established a strong working relationship with M&E companies and independent tradesmen. They carry out under supervision repairs and maintenance of the property. We actively operate a preventative maintenance program to negate breakdowns and failures in a building.

Advice to both landlords and tenants on dilapidations needed to comply with the yielding up of a lease.

We don’t just do property management. Our team always have one eye on improving the value and profitability of an owners building as well as keeping costs to a minimum. Risk mitigation is a big priority ensuring the owners building is fully compliant

All properties have their own rent account which the tenants pay into. Once reconciled for the payment period the balance is forwarded to the designated bank account together with a statement for accounting purposes.

Rock are committed to furthering our ESG impact, performance and awareness. We seek to maximise the benefit of our ESG commitment to the wider community, our clients and employees.